Terms and Conditions



MasteringIndia is an online service (the “Service”), available on our website at MasteringIndia (the “Site”), which allows users (“Users”) to watch educational content (“Courses”) created and uploaded to the Site by themselves or other Users..

The Site is operated by or on behalf of SLX Swiss Learning Exchange S.A. (SLX, we, us and our). We are a limited company, registered in Switzerland.

These terms and conditions govern the relationship between SLX and Users (referred to herein as “you”). It does not govern any relationship which may be formed between one User and another User. If a User wishes to engage another User to create a bespoke course, we recommend that a separate agreement is entered into in respect of that engagement. SLX shall have no liability to any User in respect of such an agreement.

Your use of the Site or any of the Service offered on the Site is subject to these terms and conditions and by using our Service you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these terms and conditions from time to time by changing them on the Site. These terms and conditions were last updated on 31 May 2018.

Account types

There are three types of User account in SLX:

  • Public”. Users with Public accounts (“Public Users”), which are available free of charge, have access to the basic features of the Service, as set out on our Site. When a new User signs up, they will be a Public User unless their account was created by a company with the rights to create Business Users. A Public account can be upgraded (see “Change of account type” below).

  • Premium”. Users with Personal accounts (“Premium Users”) have access to premium features, as set out on our Site. This type of account requires an ongoing paid subscription (see “Payment and subscriptions” below).

  • Business”, also known as “Enterprise” or “Corporate”. Users with Business accounts (“Business Users”) have access to additional premium features, as set out on our Site or provided in writing in a quotation from us. Business User accounts are controlled by a company or organisation (“Company”). One or more Users from the Company have overall responsibility for other Users accounts associated with the company (“Company Admins”). This type of account requires an ongoing paid subscription.

Creating an account

To use the Site, you must first register to set up an account with us by completing the account registration form on the Site. You only need to register once.

To register, you must be at least 14 years of age and have the necessary authority, power and right to use any personal or confidential information you intend to include in your Projects or Templates. It is your responsibility to ensure you satisfy these criteria before choosing to register with us. By registering, you confirm to us that you meet these minimum eligibility criteria.

To register, you must provide us with an accurate and up-to-date email address. You are responsible for the information you provide to us. You must promptly update your account information online in the event of any changes to this information.

Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason. If we approve your registration, you will receive a notification from us.

Username and password

Upon registration for an account with us, you will be asked to create a password. You must keep your password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account and, accordingly, you must not disclose your password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password (see Contacting us). Any breach of these terms and conditions and/or any use of your account by anyone to whom you disclose your password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us.

Profile, Content visibility

Upon successfully completing the registration process, SLX will produce a publicly visible profile page for you (“Profile”). For all types of User, this will contain: your username; any publicly viewable Templates; and any additional information that you have added to your Profile. Logged in Users may also see Courses on the Profile that they have been granted access to see by You or a Company Admin.

Our Service

Following Courses, Experiences and Exchanges

As a User of the Service, you may follow any of the courses you have access to. If you are a Public User all your courses will be visible (though not editable) and discoverable via your Profile and other pages on the Site. For other types of User, courses you follow are private.

Publishing, downloading and embedding Courses

SLX reserves the right to cancel, interrupt, or reschedule any course or to modify any course content or the point value or weight of any assignment, quiz, or other assessment. Subject to these Terms and our policies (including the course-specific eligibility requirements and other terms), we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use our Services. Oaur Services are only for your personal, non-commercial use, unless you obtain SLX's written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, and you will not share with any third party access to or access information for your account. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access.

Unacceptable content

By uploading content on the Site, you confirm that your Course does not contain, transmit, distribute, link to or otherwise make available, or advertise or promote any content that:

  • infringes any intellectual property rights or data protection, privacy or other rights of any other person;

  • is defamatory or in breach of any contractual duty or any obligation of confidence;

  • is obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence or hatred, blasphemous, discriminatory (on any ground);

  • is liable to cause anxiety, alarm or embarrassment;

  • is knowingly false or misleading; or

  • does not comply with all applicable laws and regulations or is otherwise objectionable.

Consumer Cancellation Rights

For the purposes of this clause, a consumer, in accordance with the Consumer Contracts Regulations, means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. If you are a sole trader using the Services mainly for your trade, you will not have the consumer rights set out in these terms.

Where you are a consumer and have purchased a Personal Account subscription, you normally have the right to cancel a Contract within 14 days after the date you subscribe to the Personal Account subscription. However, you acknowledge that we provide the Personal Account Service immediately following acceptance of your purchase (which, by clicking on the [“Pay now”] button, you request us to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once you have accessed your Personal Account. If you cancel before you access your Personal Account (and within the 14-day period), then the charge you pay us will be refunded.

Intellectual property

All intellectual property rights in the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us. We also own the intellectual property rights for all templates created by Us, which are subject to their own IP terms. Except as expressly set out here, nothing in these Terms gives you any rights in respect of any intellectual property owned by us and you acknowledge that you do not acquire any ownership rights by accessing the website.

Course Modifications

While we take pride in our world-class courses, unexpected events do occur. SLX reserves the right to cancel, interrupt, or reschedule any course or to modify any course content or the point value or weight of any assignment, quiz, or other assessment. Courses offered are subject to the Disclaimers and Limitation of Liability sections below.

No Academic Credit

Unless otherwise explicitly indicated by a credit-granting institution, participation in or completion of a course does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. SLX, the course instructors, and the associated participating institutions have no obligation to have a course recognized by any educational institution or accreditation organization.

Disclaimer of Student-University Relationship

Nothing in these Terms or otherwise with respect to your participation in any course: (a) establishes any relationship between you and any educational institution with which SLX may be affiliated; (b) enrolls or registers you in any educational institution, or in any course offered by any educational institution; or (c) entitles you to use the resources of any educational institution beyond participation in the course.


The terms for each account are confidential, and must not be disclosed to persons outside the Company.

Access to the Site; Acceptable use

We cannot and do not guarantee that the Site or its content will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of any application or website and its content.

You agree that you will not, nor allow anyone else to, use your account or any Service:

  • to access or attempt to access any Service which you are not authorised to use;

  • to interfere with or disrupt the provision of any Service or use any Service in a way that interferes with anyone else’s use of any Service;

  • to further any criminal or fraudulent activity or to impersonate another person;

  • to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights); or

  • to otherwise be in breach of any acceptable use guidelines that we may issue from time to time.

We care about the security of our users. While we work to protect the security of your account and related information, SLX cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing info ( at ) slxlearning.com

Service suspension and termination

We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service and/or the Site (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

We may, with or without prior notice, suspend and/or terminate any Service and/or your use of your account in the event that:

  • you have breached any of these terms and conditions; or

  • you have missed a payment for your subscription; or

  • you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

If you have breached these terms and conditions, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:

  • issue of a warning to you;

  • immediate, temporary or permanent removal of any content submitted by you;

  • immediate, temporary or permanent withdrawal of your right to use any Service;

  • legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or

  • disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited, and we may take any other action we deem appropriate.

Closure of account

You can close your account at any time by notifying us in writing (see Contacting Us), though subject to the Consumer Cancellation Rights (above) if applicable, we do not give refunds for unused time. On closure of your account, your courses and Profile information, plus any Templates created by you that are not being used by other Users, will be deleted. However, Templates created by you that are already being used by other Users may continue to be available to those Users.

In the case of Frozen accounts, we will continue to store your Projects, Templates and Profile information for a minimum period of 2 (two) years after the account was Frozen. We reserve the right to close the account and delete your Courses, Experiences, Exchanges and Profile information at the end of this period.

Our liability

Nothing in these terms and conditions shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;

  • for fraudulent misrepresentation;

  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or

  • for any other liability that, by law, may not be limited or excluded.

Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses, and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses. Any liability we do have for losses you suffer arising from any use of the Service shall not in respect of any 12-month period (calculated from the date of that Contract) exceed the greater of (i) the charges payable by you for the relevant Service in that 12-month period; and (ii) CHF50; and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your purchase is accepted by us.

We will not be liable or responsible for any failure to perform or delay in performance of, any Service that is caused by events outside our reasonable control.


You may not transfer or assign any or all of your rights or obligations under any of these terms and conditions.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

These terms and conditions may not be varied except with our express written consent.

Apart from any separate agreement entered into between us and a Company Admin concerning the provision of premium accounts, these terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the Service. We are required by law to advise you that contracts may be concluded in the English language only and that no public filing requirements apply.

These terms and conditions shall be governed by Swiss law, except that (if you are a consumer and not a business user) and if you live in a country of the European Union, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of Swiss law.

You agree that any dispute between you and us regarding these terms and conditions will only be dealt with by the Swiss courts, except that (if you are a consumer and not a business user) and if you live in a country (of the European Union other than England, you can choose to bring legal proceedings either in your country or in Switzerland, but if we bring legal proceedings, we may only do so in your country.

Contacting us

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general, or any complaint or concern in relation to any Service by email to info ( at ) slxlearning dot com or write to us at:

SLX Swiss Learning Exchange SA,  bluefactory, 1 Passage du Cardinal, 1700 Fribourg, Switzerland

Document version: 1.0 Last updated: 30  May 2018


Privacy & cookies policy

The privacy and cookies policy for SLX


At MasteringIndia, we’re committed to protecting and respecting your privacy. We try to collect the minimum amount of personal information we need to run our services.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

By using our service, you’re agreeing to be bound by this policy.

We may change this policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. This policy was last updated in May 2018.

There are several types of user account in MasteringIndia, as described in our terms and conditions. References to ‘Users’ in this privacy policy include all types of account, unless otherwise stated.

Any questions regarding this policy and our privacy practices should be sent by email to info (at) slxlearning dot com or in writing to Swiss Learning Exchange, bluefactory, 1 Passage du Cardinal, 1700 Fribourg, Switzerland.

Who are we?

We’re SLX Swiss Learning Exchange SA, registered in Switzerland. We run MasteringIndia.

How do we collect information from you?

We obtain information about you when you sign up for access to MasteringIndia when you use MasteringIndia, and when you sign up for our email newsletter. We also collect any personal information that is in data and code that you choose to share on our website.

Why do we collect information from you?

We collect the information that we need in order to provide you with access to the MasteringIndia platform. We use your information to administer your account, take payments from you (if applicable), provide you with news and updates on SLX, information about SLX goods or services which may interest you, and improve MasteringIndia for you and other users.

What information do we collect from you?

Information you give us

When you sign up for our email newsletter, we collect your email address and company details (if applicable).

When you sign up to MasteringIndia, we collect your MasteringIndia username, display name and email address, plus optional additional information about your company, job role and your intended use of MasteringIndia.

If and when you pay to use MasteringIndia, we collect and store your billing information (such as address and VAT number). If paying on our website by card, your card information is not held by us; it is collected by third-party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions.

If you contact us, for example to report a problem or send us a question, we store details of the communication.

We also store any data you share to MasteringIndia as part of your use of the service, which may include personal information.

You are under no obligation to provide any personal information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Information we collect about you

When you use MasteringIndia, we collect information on the actions you take, and the time you take those actions. By using cookies, we also collect information such as the type of internet browser you use, though none of this information is stored alongside your personal information - for more information, see the Cookies section below.

With regard to each of your visits to our site we will automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page. You cannot be identified from this aggregate information retained or used for these purposes.

  • any phone number used to call our customer service number or social media handle used to connect with our customer service team.

How do we use your personal information?

We may use information you give to us in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us, including to process your payments, and to provide you with the information, products and services that you request from us;

  • to provide you with information about SLX, and other of our services that may interest you;

  • notify you of changes to our services;

  • to ensure in our legitimate interests that content from our site is presented in the most effective manner for you and for your computer; and

  • seek your views or comments on the services we provide.

We may use information we collect about you in the following ways:

  • to administer our site under our terms and for internal operations, including troubleshooting, and, in our legitimate interests, data analysis, testing, research, statistical and survey purposes;

  • to improve our product and site to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • as part of our legitimate efforts to keep our site safe and secure;

  • for our legitimate interest of measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and

  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them in our legitimate interests and subject to your stated preferences where relevant.

Your choices

You have a choice about whether or not you wish to receive marketing information from us. If you do not want to receive news and updates from us, please click the ‘Unsubscribe’ link in any email, or contact us: info (at) slxlearning (dot) com

You will continue to receive any essential emails regarding your MasteringIndia account.

Cookies and other technologies

When you visit MasteringIndia, a web server sends a cookie or other similar technology to your computer or mobile device.

Cookies are small pieces of information which are issued to your computer or mobile device when you visit a website and which store and sometimes track information. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to MasteringIndia, and will last for longer.

Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you will not be able to take full advantage of our website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into your User account.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by making sure we have enough capacity for the number of users that we get and ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to customise elements of the layout and/or content of pages for you, greet you by name and remember your preferences (for example, your choice of language or region).

Some of the cookies used by SLX are set by us, and some are set by third parties who are delivering services on our behalf.

Disabling cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

If you want to disable cookies you need to change your website browser settings to reject cookies. You can learn more about cookies by visiting AllAboutCookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies, you may not be able to take full advantage of MasteringIndia.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may disclose aggregate statistics about visitors to business partners, suppliers, sub-contractors for performance of the contract with you, and prospective purchasers of MasteringIndia, but these statistics will include no personally identifiable information.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps to ensure that your privacy rights continue to be protected in accordance with the terms of this privacy policy.

Courses, experiences and exchanges.

When you create an account on MasteringIndia, this will generate a public user profile that will include: your username and name as supplied to SLX; links to your courses, exchanges and experiences; plus any additional information you choose to add to your profile.

Links to other websites

MasteringIndia may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.


When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted.

While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

How do we store your information?

Except where otherwise expressly agreed, your personal information which we collect is sent to and stored on secure servers within the European Economic Area (EEA). This storage is necessary in order to process the information.

Personal information submitted may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the EEA and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA.

Where personal data is transferred in relation to providing our services, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include entering into EC approved standard contractual clauses relevant to transfers of personal information (see https://ec.europa.eu/info/law/law-topic/data-protection_en ) and ensuring that your personal data is treated securely and in accordance with this privacy policy.

By using MasteringIndia, you agree to this storing, processing and/or transfer.

How long do we keep your information?

If you ask us to delete your account, any profile information created by you that are not being used by other users, will be deleted immediately.

If we delete your account for other reasons - such as a missed payment on a paid account - we will continue to store all projects, profile information and templates for a minimum period of 2 years after closure of an account, in order to allow the account to be reactivated without any data loss. We reserve the right to delete all templates, profile information and projects at the end of this period, or sooner on request from the company administrator who controls the account.

Your rights

You have a choice about whether or not you wish to receive information from us, and we will not contact you unless you have given prior consent. If you do not want to receive news and updates from us, please click the “Unsubscribe” link in any email, or contact us: info (at) slxlearning (dot) com (You will continue to receive any essential emails regarding your MasteringIndia account.)

You have the right to ask for a copy of the information we hold about you. To request this information, contact us at : info (at) slxlearning (dot) com 

You also have a right:

  • to request the rectification or erasure of your personal data held by us;

  • to withdraw your consent to the processing of your personal data and request that we cease processing your data;

  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

  • to request that your data be transferred to a third party.

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, you can correct this on your Settings page, or by contacting us at : info (at) slxlearning (dot) com 

If you are unhappy with the way we have handled your information, you also have a right to complain to a supervisory authority.

Contacting us

Please submit any questions or comments you have about this privacy policy or any requests concerning your personal data by email to: info (at) slxlearning (dot) com  or write to us at: SLX Swiss Learning Exchange SA, blue factory, 1 passage du Cardinal, CH-1700 Fribourg, Switzerland